Privacy Policy

ChatPlus AI ("we", "us") provides an AI-powered customer engagement platform that lets businesses ("Customers") embed a chat widget on their websites, trained on their own content. This policy explains what data we collect, why, and the choices you have. It applies to our websites (chatplus-ai.com, app.chatplus-ai.com), our dashboard, and chat widgets powered by our platform.

Two kinds of users

• Customers — businesses that create a ChatPlus AI account and embed our widget on their site.
• End users — visitors who chat with a widget on a Customer's website. For end-user conversations, we process data on behalf of the Customer whose site you are visiting; that Customer is the controller of your conversation data.

Data we collect

• Account data (Customers): name, email address, password (stored as a hash by our authentication provider), profile picture, and team member details.
• Knowledge base content (Customers): website pages you ask us to crawl and documents you upload, which we process into search indexes to power your assistant's answers.
• Conversation data (end users): messages you send to a widget, and — if you choose to share them — your name and email address so the business can follow up with you.
• Technical data: IP address (used for rate limiting and abuse prevention), browser type, and basic request logs.

How we use data

• To operate the service: answering end-user questions using the Customer's knowledge base, showing conversations in the Customer's dashboard, and sending escalation notifications.
• To send transactional email (team invitations, escalation alerts). We do not send marketing email to end users.
• To secure the service: rate limiting, abuse detection, and debugging.

We do not sell personal data, and we do not use your conversations or knowledge base content to train our own or third-party foundation AI models.

AI processing

Conversations are processed by large language model providers (currently Anthropic) and embedding providers (currently Voyage AI) to generate responses. These providers process the data as service providers under their API terms and do not use it to train their models.

Service providers

We rely on a small set of infrastructure providers to run ChatPlus AI:

• Vercel — application hosting
• Google Firebase — authentication and database
• Supabase — file storage and search indexes
• Anthropic — AI response generation
• Voyage AI — text embeddings for search
• Firecrawl — website crawling (for content Customers ask us to index)
• Hostinger — transactional email delivery

Data retention & deletion

Account data is kept while your account is active. Conversation data is kept so Customers can review their chat history. To request deletion of your account or your personal data — including end users who want their conversation data removed — email support@chatplus-ai.com. We will act on verified requests within 30 days. End-user requests may be referred to the Customer whose site collected the data, since they control it.

Security

Data is encrypted in transit (TLS) and at rest by our infrastructure providers. Access to production systems is restricted. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.

Children

ChatPlus AI is not directed at children under 13, and we do not knowingly collect their personal data.

Changes

We may update this policy as the service evolves. Material changes will be reflected by the "Last updated" date above, and significant changes will be announced to account holders by email.

Contact

Questions or requests: support@chatplus-ai.com